If you forgot your login ID, please contact your financial advisor or Investor Access Support
Login ID Guidelines:
- Login IDs must be between 6 and 32 characters.
- Login IDs can contain letters, numbers, and any of the following special characters: ! @ # $ ^ & * _ \ - . ~
- Login IDs cannot contain punctuation, such as apostrophes and accent marks.
Tips and troubleshooting for login IDs:
- Login IDs and passwords cannot be the same. The system will not allow this.
- Login ID may be invalid. Do not repeatedly continue to log in with a login ID or password that is invalid. This will lock you out of the system.
- Cookies must be enabled. Be sure you have enabled your cookies.
To log into Investor Access you must use one of the following browsers:
- Chrome - versions 37 and later
- Internet Explorer (IE) - versions 11, Edge and later
- Firefox - versions 24 and later
- Safari - versions 7 and later